Service info - When Messages are not displayed on the Service Desk portal
If messages are not displayed correctly on the portal (some technical information is visible), then to solve the problem, you need to collect additional information.
Please send all the collected information to our support. This will greatly help in finding the problem.
Support portal: https://jibrok.atlassian.net/servicedesk/customer/portal/9/group/41/create/142
What versions are you using?
Plugin version.
Jira version?
Server or Data Center?
Service Desk version?
2. Which browser is the problem? Is the bug reproduced in other browsers?
3. Do you have a way to see errors in the browser console?
https://developer.chrome.com/docs/devtools/console/log/
4. Are there any other plugins that work in conjunction with the desk service? For example “Refined” requires the connection of separate resources for work correctly with our plugin - https://jibrok.com/docs/message-field/refined-for-jira/
5. Screenshot with the enabled modules: https://jibrok.com/docs/message-field/refined-for-jira/
6. Screenshots with message settings. https://jibrok.com/docs/message-field/open-configure/
7. Open browser console https://developer.chrome.com/docs/devtools/console/javascript/ and run next code and create screenshot:
Code:
var serviceData = [
MESSAGE_FIELD_SD_OBJECT,
MESSAGE_FIELD_OBJECT,
JIBROK_MESSAGE_FIELD_CONTEXT,
MESSAGE_FIELD_SD_OBJECT.isSDViewContext(),
MESSAGE_FIELD_SD_OBJECT.isSDCreateContext(),
AJS.$('dd:visible').text(),
AJS.$('.rw_item_section:visible').text(),
]